Frequently Asked Questions
When can I expect my order? To keep our prices as fair and competitive as possible, NOREYA ships products directly from our trusted production partners and warehouses. This means delivery may take slightly longer than traditional local express shipping services. Orders are typically processed within 1–2 business days. The average delivery time within the UK is approximately 5–8 business days. Please note that delivery times may vary slightly depending on your location and the shipping carrier's capacity.
My estimated delivery date has passed — where is my order? In most cases, orders arrive within the stated delivery timeframe. Occasionally, however, delays can occur. If your order has not arrived 3 business days after the estimated delivery date, please contact us at info@noreyaskincare.com. We will be happy to check the status of your order for you.
How much does shipping cost? We offer free shipping within the UK on all orders.
Which payment methods are accepted? We offer secure and trusted payment methods, including:
- PayPal
- Apple Pay
- Clearpay
- Visa
- MasterCard
- American Express
All payments are processed through secure payment providers.
An item from my order is missing — how is that possible? Some orders are shipped in multiple parcels due to weight restrictions or different warehouse locations. If you have ordered multiple items, they may be delivered on different days. The remaining shipments will normally arrive within 1–3 business days.
What should I do if my order arrives damaged? If your order has arrived damaged, please contact us as soon as possible at info@noreyaskincare.com. Please send us clear photos of the damage. Do not return the item before contacting us, so that we can first offer you the best possible solution.
What if I ordered the wrong item, the product does not suit me, or I no longer want it? If you ordered the wrong item, the product does not meet your expectations, or you no longer wish to keep it, please contact our customer service team first at info@noreyaskincare.com. We will then inform you of the next steps. If a return is required, the customer is responsible for the return shipping costs.
Do you have any further questions? Email: info@noreyaskincare.com Or use the contact form on our website.
Company Information NOREYA — Leeuwarden, Netherlands Email: info@noreyaskincare.com Opening hours: Monday – Friday: 08:00 – 18:00 | Saturday & Sunday: 10:00 – 16:00 We aim to respond within 24 hours.