Privacy Policy

This Privacy Policy describes how NOREYA ("the Website", "we", "us" or "our") collects, uses and shares your personal data when you visit our website, use our services or make a purchase through our website.

In this Privacy Policy, "you" and "your" refer to you as a user of our services, whether you are a customer, a visitor to the website or any other person whose personal data we have processed.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our processes, legal requirements or operational adjustments.

The updated version will be published on our website.

How We Collect and Use Personal Data

To provide our services, we collect personal data from various sources.

In addition to the purposes listed below, we use your data to:

  • Communicate with you
  • Provide, improve and manage our services
  • Comply with legal obligations
  • Enforce our policies and terms
  • Protect the rights, safety and property of NOREYA, our customers or third parties

What Personal Data We Collect

Information you provide directly to us

You may provide us with personal data, including:

  • Contact details (name, address, telephone number, email address)
  • Order information (billing address, delivery address, payment confirmation)
  • Account information (username, password and security details)
  • Customer service requests and message content

Certain information is required to use specific features of our services.

Automatically collected information

We may automatically collect information about your use of our services ("usage data") using cookies and similar technologies.

This may include:

  • Device and browser information
  • IP address
  • Network connection information
  • Information about how you use our website

Information from third parties

We may receive information about you from third parties, including:

  • Shopify to support our online store
  • Payment providers to process payments
  • Marketing and analytics partners

All third-party data is processed in accordance with this Privacy Policy.

How We Use Your Personal Data

Providing our products and services

We use your personal data to:

  • Process payments and fulfil orders
  • Organise deliveries and returns
  • Manage your customer account
  • Send transaction-related emails

Marketing and advertising

We may use your personal data to send you marketing communications by email or SMS and to display relevant advertising.

You may object to or unsubscribe from marketing communications at any time.

Security and fraud prevention

We use personal data to detect fraud or unauthorised activity and to protect our website.

Customer service and improving our services

We use personal data to provide customer support and continuously improve our services.

Cookies

We use cookies to provide and improve our website and services.

For more information about Shopify cookies, please visit: Shopify Cookie Policy

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

Sharing Personal Data

We may share personal data with:

  • Service providers (payment processing, shipping, IT, analytics)
  • Marketing and advertising partners
  • Affiliated companies
  • Authorities, where required by law
  • Parties in connection with a business transfer or merger

We do not sell sensitive personal data.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.

Data Security and Retention

We take reasonable measures to protect your personal data. However, no data transmission or storage can be guaranteed to be completely secure.

We retain personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Rectify or erase your data
  • Object to processing
  • Request data portability
  • Withdraw your consent
  • Unsubscribe from marketing communications

To exercise your rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal data, please contact us directly first.

You may also contact your local data protection authority.

International Data Transfers

Your personal data may be processed outside your country of residence. Where required, we use appropriate safeguards in accordance with applicable data protection law.

Contact Information NOREYA Email: info@noreyaskincare.com Opening hours: Monday – Friday: 08:00 – 18:00 | Saturday & Sunday: 10:00 – 16:00 We aim to respond within 24 hours.